Yelkom integrates cutting-edge technologies offering a food ordering system with unique features enabling the customer to place orders online. Yelkom does not sell any food products you have ordered, and we don’t possess any control over the quality of food products. Moreover, the restaurants may specify the food preparation procedures, ingredients, and description of the menu such as nut-free, gluten-free is not verified or investigated by Yelkom. Therefore, if you encounter any adverse effects after consuming food, we request you to contact the restaurant directly.
Upon account creation, you must provide precise and complete information at all times. If you provide inaccurate user information, then it might result in account termination on our service. You can access your Yelkom service by providing the username and password. It is your responsibility to safeguard the password, and if you encounter any unauthorized access, notify the Yelkom team.
Order cancellation carried out under the permissible period and conditions framed by the Yelkom. When you stop service payment, then your account will be suspended and will be reactivated once you carry out the payment process. If your Yelkom account remains inactive for a period of more than six months, it leads to account deletion. Upon the account termination, the data, files, and other information associated with the customer account get deleted within one hour.
In some cases, Yelkom may cancel your order due to technical errors, unavailability of the food item, or any other limitation where no charges imposed on cancellation. Replacement or refund action is carried out only under the permission of the restaurant partner. Any complaints regarding the wrong delivery of food, foreign object presence in food, food spillage, poor food quality are not liable to the Yelkom platform.
The service is not eligible for children under the age of 13 years or younger. Children over 13 years of age can use the service under the guidance of the parents or guardians. If you want to order alcohol products, your age should be above the minimum age requirements abiding by state or provincial laws. Yelkom reserve the full responsibility to deny access to service when you violate or attempt to disrupt our service policy.
We may terminate your account if you indulge in any breaching activity without any prior notification or liability. Upon the termination, your Yelkom account will cease, and you need to discontinue the service usage.
The terms and conditions governed and constructed following the laws of India without regard to conflicting law provisions. If any of the terms fall under the invalid category or unenforceable by a court, termed will remain under effect. If you are inside or outside India, you solely take the responsibility of complying with the law of your specific jurisdiction.
If you still have any doubts regarding the terms and conditions of our Yelkom service. Please contact us to sort out your queries.
Once the payment is made. No refund will be initiated unless under specific terms.
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